40% Off – Every Brand. Every Product. Every Day
Frequently Asked Questions
How to enter the shop?
Please enter through the door located at 1263 Broadway, New York, NY 10001. Buzz the second floor “CREAM,” enter the first door, and buzz again to enter the second door.
How to contact us?
If you need to contact us, please email us at ktowncream@gmail.com or through our Instagram @ktowncream. We do not answer any product-related questions online. Please visit our store for product questions.
What is our social media platforms?
Our Instagram is @ktowncream. Please feel free to tag us!
What Forms Of Payment Are Available?
The storefront locations accept cash, debit cards, credit cards, and membership account bank.
Is There An ATM Machine Available At The Storefront Location?
Yes, we will have an ATM machine available.
What Do I Need To Enter The Shop?
Only a valid government issued ID indicating that you are 21 years of age or older to enter, and a membership account to shop. Be ready to scan ID.
What Is Your Refund Policy?
All sales on all products are final. No exchange or return will be allowed once walk out the store.
How Long Do You Hold Pre-Orders?
All pre-orders will be held till the end of day. All pre-orders placed 1 hour before closing are set for pickup for the following day.
